Overview
This policy is based on ShotcutCrew’s business operations document and applies to marketplace bookings, custom projects, and equipment rental requests. Refunds depend on timing, provider status, completed work, rental logistics, payment method, and dispute review.
Client Cancellations
| Cancellation Timing | Refund Policy |
|---|---|
| More than 7 days before shoot | 100% refund minus platform processing fee of Rs 50 to Rs 200 |
| 3 to 7 days before shoot | 50% refund |
| 1 to 2 days before shoot | 25% refund |
| Less than 24 hours or no-show | No refund |
Quick Booking
- Quick Booking is designed for fast creator discovery and may require full upfront payment.
- Refunds follow the cancellation timing table unless a provider cancellation, verified failure, or dispute review changes the outcome.
- If a selected provider rejects or cannot perform the booking, ShotcutCrew may help the client choose another provider or review refund options.
Custom Projects
- Custom Projects may use advance payments and milestone-based settlement.
- Work already completed, pre-production planning, purchased materials, confirmed crew allocation, and delivery progress may reduce refundable amounts.
- Refunds for custom projects may be reviewed case by case because scope, crew, equipment, and milestone commitments vary.
Equipment Rentals
- Equipment rentals may include rental advance, security deposit, delivery fee, operator fee, logistics fee, and late-return or damage charges.
- Security deposits may be adjusted for verified damage, missing items, late return, cleaning, repair, transport, or downtime caused by misuse.
- Delivery or pickup costs already incurred may be non-refundable.
- Drone, livestream, lighting, and specialty gear may require operator support or compliance checks before use.
Provider Cancellations
- Clients are eligible for refund review or replacement assistance if a provider cancels.
- Creative providers who cancel within 48 hours of a confirmed booking may face platform penalties.
- Repeated cancellations may lead to reduced visibility, payout holds, or account suspension.
Refund Review And Timing
- Refund requests may require evidence, communication review, payment verification, delivery proof, equipment inspection, or dispute review.
- Approved refunds are generally processed within 7 to 10 business days, subject to payment gateway and banking timelines.
- ShotcutCrew may temporarily hold payments during fraud prevention, dispute handling, refund review, or compliance checks.
Disputes
ShotcutCrew may assist in mediation and dispute handling between clients and providers. The platform may request evidence and may withhold, adjust, or release payments based on review of the booking, delivery, rental return, and communication records.